Right to Refuse Service & Non-Discrimination Statement

Phoenix Sunrise Company is committed to creating a safe, respectful, and inclusive shopping experience for everyone. We proudly serve all customers regardless of race, ethnicity, gender identity, religion, sexual orientation, age, disability, or background. However, we reserve the right to refuse service, cancel orders, or block access to our store in cases of:

• Repeated refund abuse or chargeback fraud

• Harassment, abuse, or disrespectful conduct

• Attempts to manipulate store policies for personal gain

• Any behavior that compromises the integrity of our business

These decisions are made to protect our small business and community of genuine supporters. Thank you for your understanding and continued support.

 

Effective Date: August 3, 2025

​

At Phoenix Sunrise Company, customer satisfaction is at the heart of everything we do. This Customer Care Policy outlines our commitment to providing exceptional service and support throughout your shopping experience.

​​

1. Our Commitment to You

1.1. We are dedicated to offering high-quality products, transparent policies, and prompt assistance to ensure a seamless shopping experience.

1.2. We strive to address your questions, concerns, and issues in a professional and timely manner.

​

2. Customer Support

2.1. Our customer care team is available to assist you with inquiries related to:

     -Product information and availability

     -Order status and tracking

     -Returns, exchanges, and refunds

     -Account assistance

2.2. You can reach our customer support team via email at: phoenixsunriseco@gmail.com

​​

3. Response Times

3.1. We aim to respond to all customer inquiries within 48 hours.

​

4. Feedback and Suggestions

4.1. We value your feedback and encourage you to share your suggestions and comments with us. Your insights help us improve our products and services.

4.2. Feedback can be submitted via email or the contact form which can be accessed from the menu at the top of this page.

​

5. Resolving Issues

5.1. If you encounter an issue with your order, we will work diligently to resolve it promptly and fairly.

5.2. For returns, exchanges, or refunds, please refer to our return policy.

5.3. For damaged or defective items, contact us within Five (5) days of receiving your order, and we will arrange for a replacement or refund. Please review our return policy for more information.

​

6. Code of Conduct

6.1. Our customer care team is committed to treating every customer with respect and courtesy. We ask that our customers also engage with our team in a polite and constructive manner.

6.2. Abusive or inappropriate behavior towards our staff will not be tolerated and may result in restricted access to our services.

​

7. Business Hours

7.1. Our customer care team is available during the following hours: Monday to Friday, 9:00 AM - 5:00 PM CST

7.2. Inquiries received outside of business hours will be addressed on the next business day.

​

8. Contact Information

If you have any questions or require assistance, please reach out to us using the contact information below:

Email: phoenixsunriseco@gmail.com

​

Thank you for choosing Phoenix Sunrise Company. We’re here to ensure your experience with us is positive and enjoyable!