Effective Date: August 3, 2025

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At Phoenix Sunrise Co., every item is made to order with love, care, and cultural pride. Because of this, we kindly ask for your patience as your custom pieces are created just for you.

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1. Domestic Shipping (U.S.)

• Shipping on all orders is free.

• Processing Time: All orders are made to order and typically take 2–7 business days to be printed and prepared for shipment.

• Shipping Time: After fulfillment, most U.S. orders arrive within 3–5 business days, depending on your location.

• Tracking Info: You’ll receive an email with tracking details once your order ships.

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2. International Shipping

We proudly ship to select international countries, including:

• Canada

• United Kingdom

• Australia

• New Zealand

We hope to expand our international reach in the future!

• Processing Time: 2–7 business days (same as domestic).

• Estimated Delivery Times:

  • Canada: 5–10 business days

  • UK: 7-15 business days

  • Australia, New Zealand, other destinations: 7–20 business days

• Shipping Rates:

  • Rates are calculated at checkout and based on destination:   $9.95–$14.95 USD

All international shipping rates are flat-rate and include a small handling buffer to accommodate carrier surcharges and currency differences.

• Duties & Taxes: Please note that international customers are responsible for any customs fees, taxes, or import duties that may apply.

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3. Returns, Refunds & Exchanges

Because all items are made to order specifically for each customer, we do not offer returns, refunds, or exchanges at this time. Please review our full return policy on its respective page.

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4. Order Questions?

If you have any questions about your order, feel free to reach out to us at phoenixsunriseco@gmail.com or via the contact link in the main menu — we’re happy to help!