Return Policy

Effective Date: August 3, 2025

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Thank you for shopping with us! Each item in our store is made to order with love and care, which means it's created just for you when you place your order. Because of this personalized production process, we do not accept returns, refunds, or exchanges unless your item arrives damaged or incorrect.

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 All Sales Are Final

All purchases are final once an order is placed. Since your item is made specifically for you, we are unable to offer returns or exchanges due to:

• Wrong size ordered

• Change of mind

• Delays from the carrier

We encourage you to carefully review sizing charts and product details before placing your order. Still have questions? Feel free to reach out — we’re happy to help before you check out!

 

Damaged or Incorrect Orders

While we strive for excellence, mistakes can occasionally happen. If your item arrives:

• Damaged

• Misprinted

• Not the item you ordered

Please contact us via the Contact form or email us at phoenixsunriseco@ gmail.com within seven (7) days. Be sure to include:

• A brief description of the issue

• Your order number

• Clear photos of the item and the packaging (if applicable)

We’ll take care of it and send you a replacement at no extra cost.

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 Lost Packages

If your order appears lost in transit, please reach out to us with your tracking number. We’ll do our best to help track it down. While we aren’t responsible for carrier delays, we want to make sure you’re taken care of whenever possible. If your package is not received within thirty (30) days (45 days for international orders), send us a message via the aforementioned methods of contact and we will process a refund. 

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 Thank You for Understanding

As a small, made-to-order brand, every purchase supports real people and real creativity. We’re so grateful for your support and understanding of our policies. If you have any concerns, we’re just a message away!